Shipping policy

1. Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday), excluding holidays. Processing time refers to the time required to prepare your order for shipment.

Orders placed after 3 PM CST may begin processing the next business day.


2. Shipping Methods & Delivery Estimates

Shipping options and estimated delivery times are displayed at checkout. Delivery estimates are provided by the carrier and are not guaranteed.

Typical delivery windows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

Delivery times may vary based on carrier performance, destination, and seasonal volume.


3. Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking updates are controlled by the carrier and may take 24–48 hours to appear.

Carrier tracking scans serve as official proof of shipment and delivery.


4. Address Accuracy & Verification

Customers are responsible for providing accurate shipping information at checkout.

TECTRONIC ENTERPRISE L.L.C. is not responsible for orders shipped to incorrect addresses provided by the customer.

Orders with mismatched billing and shipping addresses may require additional verification.

Once an order has shipped, we cannot reroute or modify the delivery address.


5. Delivery Issues & Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Natural disasters

  • Customs processing

  • Labor strikes

  • Peak holiday volume

  • Events outside our reasonable control

Once the carrier marks a package as delivered, responsibility transfers to the customer.


6. Lost or Stolen Packages

If a package is marked delivered by the carrier but is missing, TECTRONIC ENTERPRISE L.L.C. is not liable for:

  • Theft

  • Misdelivery

  • Packages taken from mailboxes, porches, or apartment lobbies

Customers must contact the carrier directly to file a claim. We will assist where possible, but we cannot issue refunds for carrier‑confirmed deliveries.

Customers are responsible for providing a secure delivery location.


7. Damaged Packages

If your package arrives damaged:

  1. Contact us within 7 days of delivery

  2. Provide your order number and photos of the damaged packaging and item

We will review the claim and may offer a replacement or refund depending on the situation.


8. Signature Confirmation (High‑Value Orders)

For certain high‑value orders, TECTRONIC ENTERPRISE L.L.C. may require signature confirmation. If the carrier records a successful signature, the order is considered delivered.


9. PO Box Restrictions

Some items may not be eligible for delivery to PO Boxes. If applicable, you will be notified during checkout.


10. Shipping Fees

Shipping fees are calculated at checkout and are non‑refundable, unless required by law or unless the order is canceled before shipment.


11. Multiple Shipments

If your order contains multiple items, they may ship separately depending on inventory availability. You will receive tracking information for each shipment.


12. Failed Delivery Attempts

If the carrier cannot deliver your package due to:

  • No secure location

  • Customer unavailable

  • Incorrect address

  • Refusal of delivery

The package may be returned to us. Reshipment fees may apply.


13. International Shipping

At this time, we ship only within the United States. International shipping may be added in the future. If international shipping becomes available, customers will be responsible for all customs duties, taxes, and import fees.


14. Force Majeure

TECTRONIC ENTERPRISE L.L.C. is not liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government actions, or carrier disruptions.


15. Contact Information

For shipping questions or concerns, contact:

TECTRONIC ENTERPRISE L.L.C. Email: sales.manager@tectronicenterprise.com Website: https://tectronic-enterprise-llc.myshopify.com/