Refund policy

 

Return Window
We accept returns within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and include all accessories, manuals, and components as received.

Non-Returnable Items
The following items cannot be returned unless defective:

  • Any item showing signs of wear, use, or tampering

  • Any item missing original packaging or component

  • Items marked "Final Sale" at time of purchase

  • Products with damage caused by misuse, unauthorized repair, or normal wear

Defective or Damaged Items
If your item arrives defective or damaged, contact us within 7 days of delivery at [support email] with:

  • Your order number
  • A brief description of the issue
  • Clear photos or video showing the defect or damage (including packaging, if damage occurred in transit)

Claims submitted without proof may be delayed or denied. Once proof is reviewed and approved, we will provide a prepaid return label and issue a full refund or replacement at no cost to you.

Return Verification
To protect against fraudulent claims, we may require photos of the item and its condition prior to shipping your return, and we reserve the right to inspect all returned items upon arrival before processing a refund. Refunds may be denied or adjusted if the returned item does not match the original purchase or shows undisclosed damage.

Restocking Fee
Returns of non-defective items that show signs of use may be subject to a 15% restocking fee, deducted from your refund.

Return Shipping Costs
Customers are responsible for return shipping costs on non-defective returns, unless the return is due to our error (wrong item shipped, defective product, etc.).

How to Start a Return
Contact us at [sales.manager@tectronicenterprise.com] with your order number and reason for return. We will provide return instructions and, if applicable, a return shipping label.

Refund Processing
Once we receive and inspect your return, we will notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need a different item, please return the original for a refund and place a new order.